Glowluxbeauty.com is concerned with your privacy and ensures maximum safety of it. We
respect our customer’s data, so please take your time to read our privacy policy to know how Glowlux uses your information and protects it.
Glowluxbeauty.com understands your privacy needs and does not sell, share or trade any
customer information with third parties. All personal data collected will be used exclusively and internally among Glowluxbeauty.com only. In-case your information including your name and address is forwarded, it is only with intentions that your order gets delivered at your doorstep.
When you place an order at Glowluxbeauty.com your personal information such as your
viewing history, order history and such activities are automatically used for marketing and promotional purposes occasionally. You do have the right to choose not to receive any marketing and promotional information by simply clicking the unsubscribe button that we provide you with.
Disclosure of Customer’s Personal Information
Glowluxbeauty.com guarantees complete protection of your personal information that will not be shared with other organizations except to organizations related to Glowluxbeauty.com brand and third parties involved in delivering the orders.
Security
Glowluxbeauty.com ensures successful storage of customer data that includes personal
information. We protect yours by access restrictions and staying educated about the latest technology products and security software to prevent any data leaks and also permanently deleting any information that is no longer needed for purposes regarding record retention.
RETURN POLICY
100% PURCHASE PROTECTION BY Glowluxbeauty.com.
All products sold on Glowluxbeauty are covered by our 100% Purchase Protection.
If the product is defective, damaged or if you receive an incorrect / incomplete product, then Glowluxbeauty will always replace or refund the product given that you contact us
within 7 days of delivery.
Glowluxbeauty also offers and Questions Asked returns policy for selected products:
If you are not perfectly satisfied, you can return your product for a refund or replacement
within 7 days of delivery.
See below for each product return policy.
HOW TO RETURN A PRODUCT
CONTACT US
Call us at 0321-9232837 to initiate a product return.
At this stage, you can schedule a home pick-up (only available in Karachi/Lahore) or
choose your nearest TCS drop-off point.
Find your nearest drop-off point here
For a home pick up our courier will attempt collection on the next day between 8am and 8pm.
If your box is particularly big please contact our friendly Customer Care to arrange a separate
home pick up. (This refers to boxes 32x24x16 inches or greater – usually for orders
containing large appliances and equipment).
Fill in the return form you printed.
2. PACK YOUR PRODUCT
To ensure your product does not get damaged during the return process and does not get
lost, it is important that you return the product in its original packaging and that you simply stick the return label that you printed to the top of the parcel, making sure to cover the
delivery label.
YOUR REFUND OR REPLACEMENT REQUEST WILL BE
SUCCESSFULLY PROCESSED IF THE FOLLOWING CONDITIONS ARE
MET:
- The product is correct and complete, including the original tags, packaging, freebies and
accessories - The product is unused, and in an undamaged and original condition, without any scratches
or dents
- RETURN YOUR PRODUCT
Head to your nearest TCS drop-off point or simply wait at home for the courier to come and
collect it.
- YOU’RE DONE!
We will send you a tracking number via SMS after the package has been picked up or
dropped off. We will immediately initiate your replacement after it passes our quality
evaluation.
HOW LONG WILL IT TAKE TO RECEIVE MY REPLACEMENT?
It will take between 5 and 13 days to send you the replacement depending on your product and location.
HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?
THE TIME REQUIRED TO COMPLETE A REFUND DEPENDS ON THE REFUND
METHOD YOU HAVE SELECTED. ONCE WE HAVE RECEIVED YOUR PRODUCT,
THE EXPECTED REFUND PROCESSING TIMES ARE AS FOLLOWS:
- Glowluxbeauty Voucher: Within 2 to 3 working days
- Easypaisa Cash Transfer: Within 3 to 4 working days
- Bank Deposit: Within 6 to 8 working days
- Credit Card: Within 10 to 12 working days
Our Mission
Our mission is to provide valuable education, superior products, excellent customer care and talented professionals who can guide consumers, businesses, salons and stylists to be successful and look their best. Glowluxbeauty is committed to its' support of the professional salon industry and licensed professionals.